Shipping & returns
Here at Scout, we ship Canada wide! Canadian orders flat rate at $15, Canada Post expedited. Shipping is free after $150. At this time, we do not ship international.
Orders take approximately 2 business days to be processed for shipment. Shipments generally take 2-7 business days from shipment date to be delivered.
During the COVID-19 global pandemic, we are also offering free in store pick-up and free delivery within Nelson city limits.
RETURNS & EXCHANGES
All items must be unworn, unwashed, and free from alterations to qualify for a return.
Return items must have all original tags attached, and include the original receipt.
A full refund will be issued up to 14 days from the purchase date. Exchange or store credit can be issued up to 1 month from the purchase date.
In accordance with the Canadian Health Regulations, all bodysuits, bralettes, sunglasses, and jewelry are final sale. This policy is in place for your protection.
All sale items are final sale.
You are responsible for shipping costs for your returns. Shipping costs are non-refundable.
If your item(s) is eligible for a return, we will refund you by e-transfer. Please include your e-mail address in your return package.
Please mail all returns to: SCOUT CLOTHING
532 Ward Street
Nelson, BC V1L 1S9
*Please note we reserve the right to refuse a refund if the item(s) show signs of damage or wear*
If you have any additional questions regarding shipping or returns, please do not hesitate to contact us at 250.352.1878